Casiny Casino Terms and Account Rules

Account Rules and Eligibility

Opening an account with Casiny Casino requires a player to be at least 18 years old. We apply geographic restrictions, and residents of a defined list of countries and territories, including Canadian provinces New Brunswick and Ontario, are not permitted to register or play. These restrictions follow our published terms and can change, so we recommend reviewing the current list before signing up through account sign-in.

Before a withdrawal is processed, we can require identity, address and payment verification. This check protects both the player and the platform and is a standard condition of our terms rather than an optional step.

Identity Verification

We may ask for documents confirming identity, address and the payment method used to fund an account. Until this check is completed, a withdrawal request can be held, which is why we suggest preparing the relevant documents early rather than waiting until a cashout is requested.

Our welcome offer itself is restricted by the same eligibility terms: it is published only for players in Australia and New Zealand, and the conditions attached to it are covered in detail on our welcome bonus page.

Welcome Bonus Conditions

Accepting a deposit bonus means agreeing to a specific set of limits on wagering, bet size and maximum winnings. The table below sets out the figures that apply to our welcome offer.

These caps mean that even a successful bonus session is paid out up to the stated maximum, and placing a bet above the 25-unit limit while a bonus is active can void remaining winnings.

Bonus Activation and Timing Rules

Several time-based conditions apply once a welcome deposit is made, and missing them can forfeit part of the offer.

• Minimum qualifying deposit is AUD 20 or NZD 30 per deposit to trigger the matching bonus and free spins.
• Welcome free spins must be activated within 3 days of the qualifying deposit or they expire unused.
• Winnings generated from free spins remain valid for 7 days before they are removed from the account.
• A withdrawal request must meet a minimum of EUR 10 or the currency equivalent under our terms.
• Turning over deposited funds at least 1x before withdrawing avoids an 8% withdrawal fee, with a minimum fee threshold of EUR 4 equivalent.

Each of these conditions runs independently of the others, so a player should track activation windows and turnover separately rather than assuming one requirement covers all offers, as described on our bonus terms page.

Withdrawal and Licensing Terms

Withdrawal volume at Casiny Casino is capped on a monthly basis. We allow up to EUR 10,000 equivalent per month, rising to EUR 5,000 equivalent per month only if the account balance is at least 10x total deposits made. These limits apply regardless of the payment method used, and only Visa and Mastercard are accepted for moving funds in and out of an account, as outlined on our payment methods page.

Casiny operates under a licence issued by the Tobique Gaming Commission, number 0000020, as stated on our site; this status is site-stated and not independently verified against a public regulator register. The operating company behind the platform is Neptune Projects S.R.L. Further detail on what this licence covers is available on our licence page.

Responsible play tools, including deposit limits and self-exclusion, form part of our terms and sit alongside the account and bonus conditions described above. A player disputing a decision under these terms can raise the matter through our complaints process.