Closing Your Casiny Account and Your Balance

What Happens to Your Balance When You Close Your Account

Before closing an account with Casiny Casino online, we recommend withdrawing any available balance first, since a closed account cannot be used to request a payout afterwards. Our withdrawal minimum is EUR 10 or the currency equivalent, and standard monthly withdrawal limits are EUR 10,000 equivalent. That monthly limit drops to EUR 5,000 equivalent if your account balance is below 10x your total deposits, so players who have withdrawn heavily relative to what they deposited may see a lower ceiling.

Bonus Funds and Wagering at Closure

Any active welcome bonus carries a 40x wagering requirement on bonus funds, while winnings from the welcome free spins carry no wagering at all. Bonus funds and free-spin winnings are also time-limited — the default bonus expiry is 7 days, and welcome spins must be activated within 3 days of being credited, with resulting winnings valid for a further 7 days. If an account is closed before these conditions are met, unwagered bonus funds and any expired free-spin winnings are not retained.

Identity, address and payment checks can be required before any withdrawal is released, so completing verification ahead of a closure request helps avoid delays in clearing a final balance.

Steps Before Requesting Account Closure

A few practical steps help make sure nothing is left behind once an account is closed:

• Withdraw any remaining balance first — the minimum payout we process is EUR 10 or the currency equivalent.
• Check whether a bonus is still active, since bonus funds need the 40x wagering requirement cleared before they convert to withdrawable balance.
• Confirm any welcome free spins have been used within the 3-day activation window and that resulting winnings are claimed inside the 7-day validity period.
• Be ready to complete identity, address or payment checks if asked, as these can be required before a withdrawal is finalised.
• Keep in mind the monthly withdrawal limits of EUR 10,000 equivalent, or EUR 5,000 equivalent if your balance is under 10x your total deposits, when planning a final payout amount.

Account Closure: Funds, Fees and Finality

Withdrawing less than 1x your total deposited funds before closing can trigger an 8% withdrawal fee, with a minimum fee of EUR 4 equivalent, separate from any bonus wagering requirement. This is worth factoring in if a closing balance is largely made up of deposits that were not played through before the withdrawal request is submitted.

Deposits are accepted by Visa and Mastercard, and any final withdrawal is returned using the payment details tied to the account, subject to the identity and payment checks noted in our verification process. Once a closure is processed, the balance on record — after any applicable wagering, expiry or fee conditions have been applied — is the amount that can be paid out; funds tied to bonus terms that were not met beforehand do not carry over.

For players who are undecided about closing permanently, our account limits tools offer a more temporary way to step back, and our withdrawal page sets out the full payout process and verification steps in more detail.