How to Reach Casiny Behind the Scenes

Who Operates Casiny Online Casino

Casiny Online Casino is run by Neptune Projects S.R.L., registered under company number 3-102-900308 in Costa Rica. We are site-stated as operating under a licence from the Tobique Gaming Commission, licence number 0000020, and we publish this status openly rather than leaving it to guesswork. Our official website sits at casiny.com/en-AU, with an official mirror at casiny3.com for players who need an alternative address.

Payment Agent and Account Verification

Deposits and withdrawals are processed through our payment agent, Sultucia Ltd, registered in Cyprus under HE464112. This is the entity that moves funds between our Visa and Mastercard cashier and your bank or card, so if a transaction query ever comes up, this is the name you may see on a statement.

Before a withdrawal clears, we can require identity, address and payment checks as part of our standard verification process. Keeping your account access details current makes this step faster, since any correspondence about a pending check is handled through the account itself.

Raising a Question or a Complaint

Most questions about a deposit, a withdrawal or an account check are resolved once identity and payment details are confirmed on our end. Withdrawals are capped at EUR 10,000 equivalent per month, rising to EUR 5,000 equivalent per month only if the account balance is at least 10x total deposits, and any query about these figures is tied directly to the account in question rather than a general enquiry.

If a transaction or a decision needs to be formally challenged, we handle this through our complaints process, which exists separately from day-to-day account support. Players who want to manage how much they deposit or play, or who need a break, can also set boundaries through deposit limits and self-exclusion rather than contacting us case by case.

For confirmation of who holds our licence and what it covers, the full detail sits on our licensing and safety page, which references the same Tobique Gaming Commission registration quoted above.

Operator and Licence Details at a Glance

These are the entities and references that sit behind Casiny, each confirmed from our own published terms rather than a third party.

Each of these references can be checked independently against our published terms, which is the clearest way to confirm who you are dealing with before depositing.