How Casiny Casino Protects Your Personal Data

Privacy Policy and Data Protection at Casiny Casino

Playing at Casino Casiny means sharing a limited set of personal details so that an account can be opened, verified, and funded. We require players to be at least 18 years old, and before any withdrawal request is completed we can ask for identity, address, and payment checks. These checks exist to confirm that the person holding the account is the person requesting the payout, and that the payment method used for a deposit matches the one used for a withdrawal.

Our operator, Neptune Projects S.R.L., is responsible for the account and gaming data collected through the site. Deposits and withdrawals are additionally supported by our payment agent, Sultucia Ltd., based in Cyprus, which handles the payment-processing side of a transaction. Both parties only receive the information needed to carry out their respective roles — account management on one side, payment handling on the other.

Who Processes Your Information

Any document submitted for identity or address verification, together with payment details tied to a deposit or withdrawal, is reviewed only in connection with that transaction or with the checks described in our terms. We do not use this information for purposes outside account verification and payment processing.

What Information We Collect and Why

Each category of information we request is tied to a specific step in opening, funding, or withdrawing from an account. The list below sets out what is asked for and the reason behind it.

• Identity documents — confirm the account holder is 18 or older and matches the registered details before a withdrawal is paid out.
• Proof of address — supports the identity check required under our withdrawal verification process.
• Payment details — Visa and Mastercard information is checked so that deposits and withdrawals move through the same verified method.
• Location data — used to apply the country and territory restrictions listed in our terms, since the site is not available to players in a number of restricted countries.
• Account activity — deposit and balance history is referenced when a withdrawal limit of EUR 10,000 equivalent per month, or EUR 5,000 equivalent per month where the balance is below 10x total deposits, is applied.

Your Rights Over Account and Payment Data

Every player retains a level of control over how their account is used, even after registration. Deposit limits and self-exclusion are both available as responsible gambling tools, letting a player cap how much is deposited over a given period or step away from the account entirely. These settings can be reviewed and adjusted through the account limits options tied to the profile.

If a player decides to stop using the account altogether, the balance and any remaining funds are handled as part of the closure process described under closing an account. Before that stage, questions about how verification checks, payment processing, or restricted territories apply can be raised through the usual support channel, or reviewed alongside the broader explanation of account protection on our security page.

Because our licence is issued by the Tobique Gaming Commission, as stated on the site, the handling of personal and payment data follows the terms published alongside that licence. Details on what the licence covers are set out on our licence page.